Privacy Policy

Garden Route Game Lodge ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our lodge.

By using our services, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Booking Information: Dates of stay, accommodation preferences, special requests, and payment details
• Identification: Passport or ID information as required by South African law
• Dietary and Health Information: Dietary requirements, allergies, or medical conditions relevant to your stay
• Communication Records: Records of correspondence with our team
• Website Usage: IP address, browser type, pages visited, and other technical information collected through cookies

We use your personal information to:

• Process and manage your reservations
• Provide you with accommodation and services during your stay
• Communicate with you about your booking and any special requests
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Send you marketing communications (with your consent)
• Improve our services and website experience
• Respond to your enquiries and provide customer support

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who assist us in operating our business, such as payment processors and booking systems
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are retained as required by South African tax law.

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@grgamelodge.co.za
• Phone: +27 (0)28 735 1200
• Address: Albertinia, Western Cape, South Africa